Satisfied Customers
Keeping the Customer Satisfied
Send your guests some useful information – e.g maps, car hire phone
numbers etc – a week or so before they arrive. All this shows you
care about them – it makes them feel good, puts them in the mood to
like and enjoy the property and hopefully will entice them back next
year. Successful owners find a few small personal “touches” – a chilled
bottle of white wine in the fridge, a fruit bowl and a welcome card
with the guests’ names – can make all the difference.
Many owners provide a “welcome pack” of groceries – particularly
appreciated by holidaymakers arriving after the shops have closed.
Obviously this goes down well with your clients. But, as one owner
discovered, some people are never happy. “I got complaints from
people who wanted butter when I’d provided margarine – or they wanted
brown bread when I’d left white. One woman even sent me a list of what
she wanted in advance – it was enough to feed a family for a week.
I gave up my welcome pack after that!” Don’t forget to follow up your
guests after their holiday. Send them a letter expressing your hope
that they enjoyed their stay and ask for suggestions for improvements.
Make sure you keep all addresses and phone numbers for future reference.
Send your guests – and those who’ve made booking enquiries
- an occasional email newsletter. Give them some interesting snippets
about local fiestas, the wonderful restaurants you’ve visited,
the wines you’ve sampled, the local haunts you’ve discovered. Entice
them with some “tasters” and local colour which will draw them to visit
- and revisit – your holiday home. Don’t ever treat potential or actual
clients solely as a source of income. To win them over – and win them back
- you have to show an interest in them, make them feel special
and pamper them.
Keeping a House Book
Compile a house book with practical information and instructions e.g
how to work the heaters or fans, where to turn water on, where to put
rubbish etc.
Your guests will also appreciate information about good local restaurants
and places to visit, phone numbers and addresses of local doctors,
dentists, hospitals, police and fire etc.
Some meticulous owners even go so far as to leave details of the kind
of birds and other wildlife which can be seen in the garden and
surrounding area.
The Black Art of Buying Property in Cyprus™ ®
The Cyprus Informer™ ® ©
http://cyprusinformer.eu
