Handling Enquiries

Handling Enquiries

Handling Enquiries

If you’re not using an agent, make the most of the fact that you’re
dealing directly with potential clients and use their letters and/or
phone calls as a means of identifying any possible “bad apples”.
A phone conversation will tell you a lot about a person if you handle
it well…you may decide this is not the kind of person you want
in your property!

Don’t ignore any rental enquiries – even if your property is fully booked.

Thank the enquirer for showing an interest. Use the opportunity to get
them even more interested in your property and suggest they book well
in advance next year.

It’s a good idea to jot down their name and contact details in a “potential
and actual clients book” and follow up with a Christmas card reminder
- ideally enclosing a good colour photo of your property.
 

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